Terms of Service
Last updated: August 12, 2026
1. About SalvaCart
SalvaCart ("SalvaCart", "we", "us") is a cart-recovery service for Shopify stores, operated by Juan Diego Santano Avila, sole proprietor, based in Spain ("the Operator"). These terms govern the use of the SalvaCart website, the SalvaCart application for Shopify merchants, and the SalvaCart SMS program. By using any of them you accept these terms. Contact: support@salvacart.com.
2. SalvaCart SMS Program Terms
These terms apply to text messages sent through SalvaCart on behalf of the store where you shopped.
Program. SalvaCart cart reminders: recurring automated marketing text messages about items you left in your shopping cart, sent on behalf of the store where you shopped, plus conversational replies from the store's automated assistant when you respond.
Consent. You will only receive messages if you (a) opted in to SMS marketing during the store's checkout, and (b) confirmed your subscription by replying affirmatively to a confirmation text (double opt-in). Consent is not a condition of any purchase.
Message frequency varies. You will receive at most one cart reminder per abandoned cart within 48 hours; further messages are only sent as replies to your own messages.
Cost. Message and data rates may apply according to your mobile plan.
Opt out. Reply STOP (or UNSUBSCRIBE, END, QUIT, CANCEL) to any message to stop receiving messages immediately. You will receive a single confirmation of your opt-out and nothing further.
Help. Reply HELP to any message, or email support@salvacart.com.
Carriers are not liable for delayed or undelivered messages.
Purchases are never completed by SMS. Any purchase is completed on the store's own secure checkout page. Discount codes we send are single-use and expire.
Privacy. How we handle your data is described in our Privacy Policy.
3. Service for merchants
SalvaCart provides Shopify merchants with abandoned-checkout detection, consent-gated SMS messaging, an automated conversational assistant with server-enforced discount limits, and a reporting dashboard. The service is currently in pre-launch testing; features may change before general availability.
Merchants are responsible for: (a) the accuracy of their store information and brand name used in messages; (b) using the service only with customers whose consent was collected as described above; and (c) complying with the laws that apply to their own store. SalvaCart enforces consent, opt-out, frequency and quiet-hour rules automatically and may refuse to send any message that fails these checks.
4. Fees
Merchant pricing is billed through the Shopify Billing API and described in the app listing at the time of subscription. Message delivery costs charged by carriers or messaging providers may be passed through as described in the listing.
5. Acceptable use
You may not use SalvaCart to send unsolicited messages, to message purchased or third-party contact lists, or to send content prohibited by carrier policies (including but not limited to content related to illegal products or services). We may suspend service to protect deliverability and compliance.
6. Intellectual property
The SalvaCart name, website and software are the property of the Operator. Merchants retain all rights to their own store data; customers retain all rights to the content of their messages.
7. Disclaimers and liability
The service is provided "as is" during pre-launch. To the maximum extent permitted by law, the Operator's total liability for any claim related to the service is limited to the fees paid by the merchant in the three months preceding the claim. Nothing in these terms limits liability that cannot be limited by law, including under EU consumer protection rules.
8. Governing law
These terms are governed by the laws of Spain. Disputes will be submitted to the courts of Spain, without prejudice to any mandatory consumer rights letting you litigate in your place of residence.
9. Changes
We may update these terms by posting the new version on this page with an updated date. Material changes to the SMS program will be reflected here before they take effect.
10. Contact
SalvaCart · Juan Diego Santano Avila (sole proprietor), Spain · support@salvacart.com